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manageAssets - Enterprise Edition launched.
Based on popular demands and reviews received from the industry user groups over last few months, this new manageAssets - Enterprise Edition has been launched.
Click here to read the related Press Release Bulletin dated 10th June 2009 |
The diversity of technology asset classes and their total count has
grown exponentially over the past few years. As technology-driven innovation
continues to penetrate new industries and business functions, this diversity
and the count are going to grow even more dramatically.
IT assets will need to be measured for a variety of business, risk, and
operational management reasons in the future. The diversity and complexity of
these IT Assets, and their critical need within the business, place significant
pressure on IT departments to measure them and ensure that business and
operational risks are mitigated.
The IT Asset Management (ITAM) function is the primary point of
accountability for the life-cycle management of information technology assets
throughout the organization. Included in this the responsibility of development
and maintenance of policies, standards, processes, systems and measurements
that enable the organization to manage the IT Asset Portfolio with respect to
risk, cost, control, IT Governance, credibility, compliance and business performance
objectives as established by the business. Complaint management has become an integral part of business, both from
a regulatory perspective and a customer service standpoint. Simply stated,
complaint management is the formal process of recording and resolving a user complaint.
Complaints are expensive, both in direct and indirect costs. But for this
price, companies can extract priceless knowledge, because complaints contain
the direct voice of the user groups. If complaints are transformed into
knowledge about user groups, they can provide a valuable amount of capital for
enterprises. To exploit this capital, companies must design, build, operate and
continuously upgrade systems for managing complaints. These systems are called
“complaint management systems”. |
